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By using our services or to buy in our shop, you will be automatically accepting the rules laid down here, so please read this Policy.
Orders must be placed through our online store.
Once the purchase process ended in the online store, an e-mail is sent automatically by the system to inform the customer about the acquisition.
Product(s), date and time of delivery , need to be confirmed by our vendors, and depending on the circumstances it may change.
Orders that were amended must be confirmed in advance by the customer so they can be shipped.
The official confirmation will be sent by our vendors during the hours of customer care.
A sale is considered complete at the time of delivery, although it is possible that a sales representative contact through an e-mail or a phone call
to inquire about your order (product satisfaction, etc.).
The orders can be canceled only when they have not yet been sent to the client. Once submitted, the order shall not be canceled.
Orders with inconclusive or incomplete data may be canceled without notice.
Once we receive your order, we will verify its availability before confirming the order.
Although the product is available for sale on the site, it is possible to remove the product from the order due to lack of stock, publishing error or defect.
Advertised prices are in Yen (Japanese).
The tax of 5% (Shohizei) already included.
Payment is made when the product is delivered to the customer directly(by Takyubin) , cash only.
Delivery is possible throughout the territory of Japan by the company Kuroneko Yamato.
We are not responsible for delays due to the carrier.
In case of damages due to shipping, the responsibility lies with the carrier, although you should inform PROTEIN EXPRESS.
The date and time of delivery is at the discretion of the customer, to be specified at the time of concluding the purchase.
We made reservations for products up to a maximum of 10 days, with delivery date and time confirmed.
To book products, send a message or contact via e-mail or phone call after completing your order.
Orders that are not referenced for reservation will be sent normally.
Customers who cancel an order at the time of delivery, may place new orders with advance payment only and must pay the shipping handling of the order that was canceled.
See "Returns and Exchanges" in the main menu.
See more about it in "Privacy Policies"
PROTEIN EXPRESS does not guarantee that the content of products and the materials used and referenced in the site, are current or complete, and is not responsible for damage caused by any content errors or system failures.